Refund policy

Cancellation and Store Credit Policy

Effective Date: [10th Oct 2025]

1. General Terms

This Cancellation and Store Credit Policy ("Policy") applies to all purchases made through the Pretty Shimmering Things website ("www.prettyshimmeringthings.in"). By placing an order with us, you agree to the terms outlined below. This Policy is governed by the applicable laws of India.

2. Order Cancellation

2.1 Before Shipment

Customers may cancel their order before it has been shipped by contacting our customer support team at hello@prettyshimmeringthings.in.

A full refund will be issued to the original payment method within 2–3 business days of confirmation of cancellation.

Please Note: The advance payment made for Partial Cash on Delivery (Partial COD) orders is non-refundable.

2.2 After Shipment

Orders cannot be cancelled once they have been shipped. Customers may, however, initiate a return or exchange in accordance with our Return Policy.

Original shipping charges are non-refundable.

Before accepting delivery, please inspect the package for any visible damage. If the package appears damaged, the POD sleeve is missing, or the POD sleeve appears to have been tampered with, please do not accept the delivery.

2.3 Refusal of Delivery

If an order is refused at the time of delivery, the customer may be restricted from using Cash on Delivery (COD) as a payment method for future purchases.

2.4 Partial COD Charges

We are committed to offering a seamless and transparent shopping experience. To provide greater flexibility, we offer Partial Cash on Delivery (Partial COD), where a small advance payment confirms your order and the remaining amount is paid upon delivery.

Please Note: Partial COD Charges Are Non-Refundable

The advance amount paid under the Partial COD option is non-refundable, even if the order is cancelled before dispatch or refused at the time of delivery.

This nominal charge is a processing fee that covers:

  • Order confirmation and processing

  • Backend resource allocation

  • Inventory reservation

  • Packaging preparation

  • Courier coordination

These processes begin immediately after your order is confirmed.

Why This Policy Exists

Partial COD is offered as a convenience while helping protect our business from frequent order cancellations and delivery refusals.

Each confirmed order requires us to:

  • Reserve stock from limited inventory

  • Allocate warehouse resources

  • Prepare packaging materials

  • Schedule courier logistics

Even when an order is cancelled before shipment, these operational costs have already been incurred.

Treating the Partial COD amount as a non-refundable processing fee allows us to continue offering flexible payment options while maintaining efficient operations.

We sincerely appreciate your understanding and continued support.

3. Return and Exchange Policy

3.1 Eligibility

Items must be returned:

  • In their original condition

  • Unworn

  • In their original packaging

  • With all tags and accessories intact

Return requests must be initiated within 24 hours of delivery.

Returns are accepted only when the product is received in a damaged condition.

A valid claim must include an unboxing video showing:

  • The unopened package

  • The POD sleeve

  • The shipping label

  • The complete opening process in one continuous recording

If the POD sleeve or outer packaging appears missing or tampered with, please refuse delivery.

If a product is damaged or any item is missing, this video is mandatory for verification.

Claims submitted without a complete unboxing video will not be eligible for return or exchange.

Photographs of damaged products alone cannot be authenticated and therefore will not be accepted.

Return or exchange requests must be submitted exclusively via email to hello@prettyshimmeringthings.in.

Our team will respond within 72 hours, and additional information may be requested where necessary.

3.2 Non-Returnable Items

For hygiene reasons, earrings and any jewellery that pierces the skin cannot be returned or exchanged unless defective or damaged during transit.

Custom-made or personalised items are non-returnable.

3.3 Return Process

To initiate a return, email hello@prettyshimmeringthings.in with:

  • Your order number

  • Reason for the return

  • The required unboxing video showing the shipping label intact

Upon approval, further return instructions will be shared.

Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

Where available, we will arrange a reverse pickup. If reverse logistics are unavailable for your location, customers will be required to return the product in its original packaging to the address provided by us.

3.4 Store Credits

Store Credits will be processed within 5–7 business days after the returned product has been received and inspected.

Store Credits will be issued via email and may be used for future purchases.

Original shipping charges are non-refundable unless the return is due to an error on our part, such as:

  • Incorrect item shipped

  • Item damaged during transit

We do not offer monetary refunds.

Store Credits will only be issued where:

  • The product is damaged during transit, or

  • An incorrect product was delivered,

and the claim is supported by a valid unboxing video submitted within 24 hours of delivery.

3.5 Exchanges

Exchanges are subject to product availability.

If the requested replacement is unavailable, Store Credit will be issued instead.

We do not offer refunds.

4. Damaged or Defective Items

4.1 Notification

Damaged or defective products must be reported within 24 hours of delivery by emailing hello@prettyshimmeringthings.in.

4.2 Resolution

Once the claim has been verified, we will provide either:

  • A replacement product, or

  • Store Credit,

including applicable shipping charges where appropriate.

5. Store Credit Exceptions

We reserve the right to reject any return, exchange, or Store Credit request if:

  • The item shows signs of wear or use.

  • The product has been altered or damaged after delivery.

  • Fraudulent or abusive return activity is detected.

Repeated abuse of our return process may result in refusal of future service.

6. Changes to This Policy

We reserve the right to modify this Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.

Customers are encouraged to review this Policy periodically.

7. Contact Us

For any questions regarding this Policy, please contact us at:

Email: hello@prettyshimmeringthings.in

By placing an order with Pretty Shimmering Things, you acknowledge that you have read, understood, and agreed to this Cancellation and Store Credit Policy.